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Our Vision

Ephraim McDowell Health will be the preeminent healthcare system for the region served and will be the employer of choice. In balance with financial security, Ephraim McDowell Health will identify and meet healthcare needs to enhance the health status and quality of life across the region.

Our Mission

Ephraim McDowell Health is a system committed to creating a healing environment, built on a legacy of best people, practices and performance, as seen through the eyes of our patients, healthcare providers and communities.

Our Values - F.I.R.S.T.

Friendliness: An environment filled with compassion, care and concern

Behaviors:

1. Being pleasant and professional.

2. Letting others know you are available to help them.

3. Listening carefully to what others say.

4. Making others feel welcome and special.

Innovation:

The freedom and challenge to seek and apply
new knowledge

Behaviors:

1. Striving for personal and professional growth.

2. Exhibiting a "can do" attitude.

3. Developing creative solutions.

4. Working smarter and being open to new ideas.

Respect: The recognition of each person as a valued, unique individual

Behaviors:

1. Treating others as you want to be treated.

2. Allowing patients to be involved in their care.

3. Honoring and maintaining confidentiality, privacy and dignity of others.

4. Acknowledging that disagreements may occur, celebrating diversity and seeking compromise.

Service: A commitment to excellence in everything we do

Behaviors:

1. Expecting the best and exceeding our customers' expectations.

2. Being professional in all interactions.

3. Giving your undivided attention.

4. Anticipating and responding to needs as they arise.

Trust:  

Adhering to principles that foster honesty, integrity, 
confidence and safety

Behaviors:

1. Believing in the ability of others.

2. Having confidence that individuals will do the right things for the right reasons.

3. Recognizing that patients depend on our skills and the technology we offer.

4. Being honest and expecting honesty.

5. Admitting mistakes and learning from experiences.

6. Keeping promises.