Speak Up™ For Your Rights

As a patient, you have the right to …

• Be informed about your care.

• Make decisions about your care.

• Refuse care.

• Know the names of your caregivers.

• Be treated with courtesy and respect.

• Be listened to by your caregivers.

• Have an interpreter.

• Receive information in a way that meets your needs, such as if you have impaired vision.

• Religious or spiritual services.

• Copies of your test results and medical records.

• Have a patient advocate with you during your care.

• Privacy of your health information.

• Ask that pictures or videos taken of you be used only to identify you or assist in your care.

• Care that is free from discrimination.

 Be active in your care …

• Ask questions.

• Pay attention to instructions from your caregivers.

• Inform caregivers about your medicines, supplements and allergies.

• Share your wishes about life-saving actions, such as being put on a ventilator.

 Your advocate can help …

• Get information and ask questions when you cannot.

• Ask for help if you are not getting the care you need.

• Make care decisions when you cannot (so long as he or she is a legal guardian, a health care power of attorney, or has some other legal permission).

If you think something is wrong …

• Ask to speak to a patient representative.

• Work with the facility or health system to address the issue.

• File a complaint with the state agency that licenses or certifies the facility.

• Report a patient safety event to The Joint Commission.

close